Environment
BlackBerry Enterprise Server 4.1 to 5.0 SP3
BlackBerry OS version 6 to 7.1
BlackBerry Device Software 4.3 to 5.0
BlackBerry Desktop Manager 4.7 to 5.0 SP1
(Windows)
BlackBerry Desktop Software 6.0 to 7.1
(Windows)
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Overview
Resetting the
BlackBerry smartphone to factory defaults will erase all data from the
BlackBerry smartphone (including built-in storage) along with any IT policies
sent from a BlackBerry Enterprise Server.
In addition, an
applied BlackBerry ID will be removed, allowing the use of another.
Warning: It is
recommended to backup all BlackBerry smartphone data prior to performing a
reset to factory defaults to ensure the data is not permanently lost.
For BlackBerry Desktop
Software 6.1 to 7.1
These versions of
BlackBerry Desktop Software have built-in functionality to perform a reset to
factory defaults.
For
BlackBerry Desktop Manager 4.7 to 5.0.1 and BlackBerry Desktop Software 6.0
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On
32-bit Windows XP, Windows Vista, and Windows 7:
1.
On
the computer, click Start > Programs > Accessories > Command Prompt.
2.
Type
cd C:\Program Files\Common Files\Research In Motion\Apploader and press Enter.
3.
Type
loader.exe /resettofactory and press Enter.
On
64-bit Windows XP, Windows Vista, and Windows 7:
1.
On
the computer, click Start > Programs > Accessories > Command Prompt.
Note:
For Windows Vista and 7, right-click and select Run As Administrator.
2.
Type
cd C:\Program Files (x86)\Common Files\Research In Motion\Apploader and press
Enter.
3.
Type
loader.exe /resettofactory and press Enter.
For
BlackBerry Desktop Software 2.4 for Mac:
1.
Close
the BlackBerry Desktop Software if it is open.
2.
On
the computer, click on Go > Applications > Utilities > Terminal.
3.
Type
cd /Applications/BlackBerry\ Desktop\ Software.app/Contents/MacOS/ and press
Enter.
4.
Type
./bbdm resettofactory and press Enter.
Note: If the smartphone has a password
enabled, that password must be specified within the command line. For example,
type " ./bbdm -password 12345 resettofactory" (where 12345 is the
BlackBerry smartphone password).
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For
BlackBerry Enterprise Server 4.1:
1.
Open
BlackBerry Manager.
2.
Select
BlackBerry Domain.
3.
Click
Edit Properties.
4.
Select
IT Policy.
5.
Double-click
IT Policies.
6.
Select
the appropriate IT policy or create a new one and click Properties.
7.
Select
Security.
8.
Set
the Reset to Factory Defaults on Wipe drop-down list to True.
9.
Click
OK to apply changes and exit.
10.
Assign
the IT policy to a BlackBerry smartphone user.
11.
Right-click
on the BlackBerry smartphone user and select Erase Data and Disable Handheld.
For
BlackBerry Enterprise Server 5.0:
1.
Log
into the BlackBerry Administration Service with an account that can create or
edit IT policies.
For example,
Enterprise Administrator or Security Administrator roles.
2.
Under
BlackBerry solution management, expand Policy.
3.
Click
Create an IT policy or
i. Click
Manage IT policies
ii. Select
the IT Policy to alter
iii. Go
to step 6
4.
Assign
a name.
5.
Click
Save, then click the new IT policy name.
6.
Click
Edit IT policy.
7.
Click
the Security tab.
8.
Set
the Reset to Factory Defaults on Wipe drop-down list to True.
9.
Click
Save all.
10.
Assign
the IT policy to a BlackBerry smartphone user.
11.
Select
the PIN number of the BlackBerry smartphone user from Manage users and choose
Delete all device data and disabled device.
Additional
Information
Note: A shortcut may
be used to avoid typing out the full string.
For a Mac, enter the
first 3 letters of a specific folder, then press the Tab key: cd /App
<Tab> will result in cd /Applications appearing on-screen.
For a PC, first type
cd \ pro followed by the Tab key until it reads cd "C:\Program
Files".
Note: Pressing the Tab
key repeatedly also cycles through commands in alphabetical order.
Stepping through the
folders individually helps eliminate spelling mistakes and guarantees the
folder is present.
The factory reset
performs much like the Wipe Handheld option from the BlackBerry smartphone,
with some minor differences.
- Wipe Handheld - The Wipe Handheld option is performed directly on the BlackBerry smartphone (see Article 2318 and 14058). This option removes all BlackBerry application data (emails, address book entries, calendar events, etc.), and allows the deletion of User Installed Applications and the content of the Media Card.
- Reset to Factory Defaults - Application data will be removed and so are IT Policies. Third-party programs will NOT be affected by this operation. They will remain intact.
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IKE DECK Team.
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Email: info@ikedeck.com
Phone: +234703020582, +2348116998280, +2348173666094
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For more Electrical Maintenance, Repair, Installation and Other Services, contact us with the contacts given above.
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IKE DECK Team.
For more help or more suggestion?
Email: info@ikedeck.com
Phone: +234703020582, +2348116998280, +2348173666094
Visit our Website: www.ikedeck.com.
Register for our free Newsletter: Click here.
Follow us on Twitter: Click here.
Join our Facebook Page: Click here.
Or join our Facebook Group: Click here.
For more Electrical Maintenance, Repair, Installation and Other Services, contact us with the contacts given above.
Start sending your Bulk SMS at very cheaper rate now! Visit: www.d-bestbulksms.com
